Service Level Agreements
All A-Byte Computer Solutions recurring service contracts come with a dedicated SLA. The table below outlines SLA terms, together with some examples of the SLA in practice:
Whenever an A-Byte customer calls A-Byte to raise a support call, they are given an anticipated response time: In most cases, regardless of the issue, we arrive on site well in advance of our advertised SLA. However, the stated response times above are the maximum applicable times we offer.